We're Becoming a Digital Distributor
We are transitioning to becoming a digital distributor with everything available online for wholesale or retail.
24/7 access to products, all the information that you want and everything else you need to run your business and have confidence with your order.
No waiting for a call back, no waiting for a rep to visit - get all the information you need at the time you need it so you can place an order with confidence!
Have a read through this page and understand the transformation that we are undertaking to make your life easier!
From Viewing Online to Receiving Your Order
Our Digital Transformation is what our customers want - wholesale customers want to have the same ordering experience as direct to consumer customers get so we're working hard to role that out to our customers so they can get the best experience possible.
But the transformation that we are rolling out isn't only for our wholesale customers, this transformation is all about making all our customers ordering experience easier.
From the moment you log on to our website and place an order to when you receive your order, we're working to make every aspect of our process completely digital to ensure we streamline operations and keep costs down.
We want to make sure you have a seamless customer experience that doesn't require you to stress about the product you have purchased and make sure you have all the information you need at your fingertips.
It's going to be a fun journey for us as we create a better experience for our customers, regardless of whether they are buying for home or for their business.
This digital transformation isn't just about us - it's about a partnership. We're always looking for different ways to improve the entire experience, so if you have suggestions to make your experience easier, get in contact with us.
Find Out Below What Upgrades We Are Making
Creating The All-In-One Platform
Whether you need to buy ingredients for the kitchen or access an invoice from your last order - we're working to create a platform that has everything you need so you don't have to reach out to different people.
We're transitioning to Shopify Plus over the next six months to make sure we have the systems in place for you to have an easier time.
Our website will be able to provide you everything you need to keep your business running. Invoices, payments, past orders, future orders, shipping information and more - that will all be available for you at any time with more functionality being rolled out with our website upgrades.
PLUS we're rolling out new product ranges so you never have to worry about going anywhere else!
Making Ordering Easier
You don't need to send an email, place a call or wait for a visit - hop online and enjoy a user experience that can be done anywhere at anytime.
You'll be able to place an order from your mobile device or on your laptop from where ever you are 24 hours a day.
Add your products to cart, check out and have all your delivery information centralised in the one location.
You can open a wholesale account with all the information you need with a mobile app available on the App Store and Google Play coming in 2025.
Enhanced Information
Need to know the carton size of a product, the ingredients or general information that will help you?
Don't send an email, check out the product. We're upgrading our systems so that all the information you need is available to you 24 hours a day.
We're rolling out new information on our products so you have all the necessary information for you to view at any time.
Can't see something? Let us know so we can look at add the information
Better Shipping Information
We're working with our transport partner to provide you with a better overall experience.
Real-time tracking information, 24/7 customer support and a more streamlined process of getting your order to your door - we are working day and night to improve our overall experience with our customers to make sure you know where your order is at all times.
We are upgrading our internal systems to make sure we get you your tracking information faster and eliminating any manual processes.
Local Pick Up Improvements
We know our customers love to pick up in-store and we want to make sure that the experience of picking up in-store is a lot better.
Whether it's one carton of milk or ten - we want to make sure that In-Store collection is an easier process and a lot more clearer.
We're upgrading our in-store systems to make sure you can grab your order with all the components available for you!
Also we're working with a range of partners to get you your products a lot faster without needing to visit us in-store!
Improving Email Communications
From when you receive your order confirmation to your shipping information, we want to make sure our communications are a lot more clearer and easier for you to understand so you don't have to clarify anything.
We're working to improve how we communicate with you so you understand the order you have placed, the products you have purchased and know what to do when things go wrong (which we hope doesn't happen often).
We are rolling out new format communications all the time so we can start making your life easier sooner rather than later!
Making Our Website Easier To Navigate
We're improving our website consistently to make it easier to navigate.
From landing pages for product categories to making sure you can find the products you need and want, we are constantly updating our website from customer feedback to make sure it's easier to place an order and easier to find the things you need.
We're constantly adjusting to our customer needs and wants, so if you have a feature you want to see, let us know so we can start to work on it!
The Future Takes Time, But We're Bring It To You As Fast As Possible
Rome wasn't built in a day - but we're building this in 2024 and getting this fully deployed by the end of the year!
We're working with a range of partners to make sure the features you want are deployed as fast as possible. Some features take a bit more time to get right and others we can get done a lot faster. So we'll be working around the clock to make sure these features are being rolled out after we make sure they work properly.
As much as we want to let you know when these features are coming, we won't always be able to let you know in advance when these features roll out so they will come as a surprise to you.
Don't worry, we're doing this to make sure you not only have the confidence in your purchase but to make sure we are built for the future!
How Can I Help?
We want to make sure that our digital transformation is seemless and streamlines everything for our customers.
We want you to come along with us on the journey so if there is a feature that you want to see, an improvement that you want or any suggestions that you have; get in contact with us so we can add it to the list of features we want to improve upon.
This transformation isn't just about making our lives easier - it's about making your life easier!